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Business Operations Specialist
November 18, 2021

The ProShop Mission Statement: We deliver powerful manufacturing software by deeply understanding our client’s challenges in order to meaningfully improve their businesses, and in turn, their communities.

ProShop is a game-changing ERP/MES/QMS software product we call a Digital Manufacturing Ecosystem (DME) specifically for companies in the metalworking and aerospace industry, such as machine shops, fab shops, and other similar businesses. We build this software by combining and translating our own diverse experience with deep industry-specific knowledge in order to optimize manufacturing processes for our clients. We are looking for excellent problem solvers and communicators who love a challenge to join our rapidly growing company and further the mission outlined above.

We believe that a great environment is a crucial part of doing great work. With flexible hours, and working remotely, we want team members to find the balance that’s right for them so they can produce their best work, feeling engaged with their roles, colleagues, and our overall goals. We aren’t just about making money, we’re also about deeply engaging with our clients to help them take their business to the next level. We have a philosophy that we’re in this together, and we look for folks who are smart, kind, and motivated by a genuine desire to help each other and our clients. Check out our website: proshoperp.com

Location: The candidate needs to be based in North America for this remote position

Job Description

The basic duties of an Operations Specialist are to manage the flow of a workplace and optimize day-to-day activities. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. Operations Specialists are detail-oriented people with the ability to look at the bigger picture. You will look for the data to create reports, focusing on the bigger picture of our business model, seek ways to help the team be more efficient by continuously improving our processes, and facilitate groups to focus on specific processes with Value Stream Mapping events.

Operations Specialists typically have a high level of job satisfaction due to the integral role they play in the success of the company and the satisfaction of the customers. The job outlook remains positive as the employment opportunities for Operations Specialists are expected to continue to grow.

Responsibilities

In order to accomplish their primary goal of optimizing business operations, Operations Specialists perform a number of important tasks. During our analysis of many different job listings, the following roles were some of the most important to potential employers.

Track and Analyze Reports

In order to determine where improvements can be made in business procedures, the Operations Specialist is responsible for tracking and analyzing important reports. Examples of such reports are budgets, operation activity, and department metrics. The Operations Specialist will use them to determine trends and variances and identify areas in which positive changes can be made.

Identify Customer Needs

In order to create an accurate depiction of business objectives, it is essential that an Operations Specialist identifies the needs of the customer. They can achieve this by observing the consumers, collecting surveys, and then analyzing customer feedback.

Develop Improvement Plan

Once reports have been analyzed and customers’ needs have been determined, the Operations Specialist can take the next step of developing an improvement plan. The goal of this plan is to align efficient business operations with customer satisfaction. This plan can include things like updating computer software, implementing a new Web presence, and adjusting customer service protocol.

Assist Departments with Change

Once the Operations Specialist has decided on the most beneficial course of action, they must decide the role that each different company department must play. It is up to them to communicate to each segment what is expected of them, and how the changes will affect their current roles. The Operations Specialist serves as the liaison between all departments to achieve a cohesive end result.

Requirements

  • Good at facilitating and presenting information
  • Liaising within multiple departments
  • On top of tracking data (Being able to document processes improvements with our internal system)
  • Drive for process improvement
  • Continuous improvement of the organization
  • Lean Manufacturing / 6S Principle’s knowledge would be a huge asset!
  • Software development lifecycle
  • Quick learner with multiple technologies (Google, Google Drive, Sheets, Slides, Diagrams.net, etc)
  • Creating presentations with multiple tools (Google Sheets, Google Slides, Draw.io[online flowchart tool])
  • Marketing knowledge is a bonus!

Salary Range: Our intention is to exceed industry standards based on role, skills, and experience.

The perks!

  • Extended health benefits
  • Retirement benefits
  • Flexible Work Hours (Occasionally requires work outside of business hours)
  • Compensation and benefits commensurate with experience and skills
  • Dynamic, supportive, and high achieving team
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