RMAs are a core component of the QMS system. They enable a way to track all incoming product returned or rejected by a Customer. Links to create RMAs are strategically placed on pages where such an action might be initiated to make the process quick and easy. Only trained and approved staff are able to issue RMAs.
Responsibility, cost and accounting instructions can be specified. RMAs will have direct links to any applicable Purchase Orders, Work Orders, NRCs, CARs, and PARs so the full picture of a potential quality issue can be analyzed with just a few mouse clicks. Photos or any kind of files can be attached or embedded into the RMA.
Any RMAs from a given client are automatically listed on the Contact page for that customer and are maintained permanently.