Process Makes Perfect – How Implementing ProShop has Led to Massive Process Overhaul at Marzilli Machine

“You don’t know how much waste you have until you address it,” says James Marzilli, founder and president of Marzilli Machine, a high-end component manufacturer located in Fall River, Massachusetts.

James has been running his shop since 2011, but even after adopting a simple ERP system in 2013, managing the shop and ensuring its efficient operation was a grueling task. “When I looked at shops that were one- or two- or four-man shops, the guy that ran that place was always broke, stressed out. He owned the business, but it almost looked like the business owned him. I felt that way as well at the very beginning of this.”

When COVID-19 shut down his home state, James decided to take stock of the business and how he wished to proceed. During this time, he read an advertisement for ProShop within Modern Machine Shop and decided to investigate further. This swiftly led to a test run with the software, which then led to officially adopting it within six months. Over the next year, the shop implemented process changes based on what it learned from the software, a task that increased Marzilli Machine’s gross revenue by 64% and lets James take a deep breath while away from the shop.

Read more about how James built a better process for Marzilli Machine by utilizing ProShop ERP on page 74.