Author: Paul Van Metre

Let ISO-9001 and AS9100 help Yukio Mishima And Bodybuilding equipose lee hayward's total fitness bodybuilding — lee hayward's total fitness bodybuilding you to improve your business

Running a business in 2017 is all about exceeding your customer’s expectations, developing deep relationships built on trust and continuously improving your company to add more value to clients.  If you aren't doing this, you're going backwards!

Continuous improvement is what the latest ISO-9001 (and AS9100) standard is all about.  The developers of the standard recognize that companies who focus on constantly evolving will have higher quality and better customer satisfaction.  It’s proven that companies who are certified are also more profitable.  When you fix problems that improve customer service, you also fix problems that cost you money.  Unfortunately, some companies only see the certification as a costly requirement pushed on them by customers, or a necessary evil to get a foot in the door at a new customer.  They do the bare minimum to get certified and then go back to business as usual until they need to scramble to pass their next audit. You can see it in their QMS.  The manual, documents and procedures are all at rev A and haven’t been touched since their last audit.  I hate to break it to you, but there is nothing continuous about rev A.  Continuous means you’re constantly thinking about and implementing new ways to run your business that increase your value and make you better.  This isn’t just about Quality Management, it’s Business Management because it needs to encompass all aspects of your business.

I’m going to throw out a challenge.  I’d suggest that every high-level procedure should change revs at least once per year, and more detailed level tasks for daily work should change at least 2-3 times per year.  If you consistently make improvements to your business on that type of schedule, you’re going to be a leader in your industry and be unstoppable. The key is to do the work.  But where does the time come from?

Just keeping up with working IN your business is more than a full-time job and managing a QMS is a tedious nightmare of paperwork, forms and filing cabinets full of documents, right? How can you find time to work ON your business which is so critical? I’d suggest you must lean out the process of managing your QMS.  So it isn't a tedious nightmare of paperwork and filing cabinets. The first step is getting rid of the paper. It’s gotta go!

Go with a paperless QMS Software

When you eliminate paper and go all digital, you’ve made the first leap forward in the struggle with rev control and making your QMS much less expensive to manage.  You can make sure that people are only finding the latest revision of a document when they go looking.  There is only one place to update it when the time comes to make that improvement in your process.  The easier it is, the more likely it is that you’ll do it.  When you make those improvements, you’ll save time which enables you more free time to make other improvements. It’s an upwards spiral. Auditors will also be impressed - as will customers!

With our customers, we often see high level procedures at rev E or even G!  After just a few years. They live the reality that improving business frees up their time to work on their businesses.  Through their use of ProShop's QMS software modules they have all the data they need to make the right decisions.  Data that is being fed from the ERP and MES modules directly into the QMS systems.  They make huge leaps in business improvements and ride that upward spiral to be leaders in their market.  So, is 2017 the year that you’ll abandon paper in your shop and focus on accelerating the improvement of your business?

Author: Paul Van Metre

Tips to lean out your QMS.

Running a regulated manufacturing company is difficult. Aside from the normal daily challenges of getting product out the door, managing employees, keeping quality high, you have the added burden of keeping perfect records of everything you do, doing it exactly as you say you do, keeping up with training employees in the never-ending changes of process, regulations and more. It adds to what was already one of the more difficult jobs on the planet and makes it that much more impossible.
But what if it wasn’t a burden? What if having a certified QMS was actually the least cost and lowest burden way to run a thriving manufacturing company? You’d be hard pressed to find many people who would agree that at the end of the day, being ISO 9000 or AS9100 certified was actually the lowest cost way to do business. But it really is. We are some of those rare people who believe that because we’ve experienced it first-hand.

Most QMS systems are either paper-based (which I wouldn’t wish on my worst enemy), or they are a little more advanced and use a combination of Word, Excel and other Microsoft “Office” files to keep records of everything. In a paper-based system, companies are constantly battling over keeping track of the latest copies of records, procedures and more. The cost of maintaining such a system is incredibly high and it is likely so difficult that it is completely neglected and won’t reap the benefits of having the certification. Research from Dassault Systems found that more than 70% of today’s businesses would fail within three weeks if they lose paper-based records, due to unforeseen events such as flood or fire and almost 15% of an organization’s revenue is spent creating, managing and distributing paper documents. Those are crazy statistics! In an “Office” based system, there is likely a lot less paper, but the complexity of file revisions, checkouts, permissions, software management and more may be even more difficult.

The solution to both problems is a 100% paperless, web-based QMS system. One that looks like this:
1. ALL employees have unique user IDs in the system.
2. All documents are digital and web-based. Managers have total control over read and edit access of all users.
3. Only the latest revision of any document is available to the staff.
4. When new revisions are created, managers are alerted for approval and signoff.
5. Once approved, the new document becomes the latest revisions, all relevant users in the company are alerted that new revisions must be reviewed. The now old revision document is automatically archived and unavailable for most users.
6. All documents have a list of trained users with integrated training records and proficiency levels that are tied to training documents and processes.
7. All employees can see exactly what training they need to reach that next job promotion or company position.

When all these elements are in place, the QMS becomes a central tool for everyday activities. Employees become inspired to make positive changes. New revisions of documents are made daily as employees improve and refine how shop activities are performed. As these processes improve, company performance improves, improving quality, lead times and customer satisfaction. Profits increase as work is flowing more efficiently through the shop. Work becomes less frantic and there is time to make even more company improvements in a positive upward cycle. Before you realize it, the company has taken what used to be a profit-sucking and tedious task and morphed it into an engine of efficiency and profitability. Long gone are the days of scrambling to prepare for your next external audit and then abandoning all QMS work the day the auditor leaves, in a vicious cycle. You are ready every…single…day because to be ready for the auditor means you are ready for that new big customer. Ready to say yes to a huge new project that will catapult your company to the next level.

All this is possible and is playing out with customers of ours. If you’d like to see first-hand how this works, please contact us. We’d love to help your company realize these kinds of improvements.

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