Pros: -Customer Service is excellent - responsive, knowledgeable, and friendly. -Quality Oriented - The quality module is extensive and made our ISO audit easier than ever before. -Web Based - Office employees have the ability to work from anywhere with an internet connection. Hyperlinks make navigation between different areas of the software easy and intuitive.
Cons: - Tracking machine and labor hours to Work Orders can be difficult for unmanned jobs where multiple people bounce back and forth between work centers.
Comments (Benefits): Our experience with ProShop has been excellent so far. ProShop allows everyone in our shop to access the information they need when and where they need it. Customer Service can quickly update customers on the status of their orders, and operators can easily see information needed to complete their work. The ability to attach files, pictures, videos, etc... to every area of ProShop is something that our previous ERP software was lacking. Honestly, I cannot speak highly enough about all the great things ProShop has to offer.