After completing the basic and advanced training that is part of the installation and implementation process as outlined above, clients will move over to our highly rated support system with our dedicated team of support specialists.
Support staff are available during business hours to answer questions and provide support and 24/7 support is always available for emergency situations. Support is always included at no cost when on maintenance or active subscriptions. We also have an extensive online help system with lots of walk-throughs and videos, and we offer in-depth monthly client webinar training on common topics at no cost.
Some clients may want more dedicated one-on-one training in the future and we’re happy to help with this need. Clients may request more formal training sessions at our normal hourly or daily rate. We understand that every client is critically important to our future success. We won’t stand for anything less than raving fans of our software, our support and our people. We achieve this by providing world-class software and support at a very fair and competitive cost.Watch some videos of our customers
who will tell you themselves how great our training and support is. If you’d like to talk directly with shops who have implemented ProShop, please ask us for references!