hey there this is Paul with Pro Shop I

just finished up a blog post where I

actually shared a real world case study

an example of a customer of ours that

was able to provide an incredible level

of responsiveness and customer service

to a customer that had a really pressing

question for them so I’m going to go

through the exact scenario uh here on my

desktop now keep in mind in the blog

post which will’ll link below somewhere

this was all done on a phone on the side

of the road um after hours so the story

is my customer was driving home from

work they got a panicked call from their

customer who had realized they had a

discrepancy between the 3D model that

they had sent for Machining and the 2D

drawing that they had sent along with it

they had a Precision hole that was that

was modeled one size and drawn a

different size so they weren’t sure what

the shop had made it to and they really

needed to know to make some decisions so

uh my customer Brian he pulled over on

the side of the

road of course he was using Bluetooth

I’m sure um and pulled over on the side

of the road pulled up his phone opened

up the web browser and said okay um tell

me what part number you’re talking

about um because they make a lot of

parts for them so I don’t know exactly

how this went but here’s a a realistic

scenario so the customer says uh it’s

part number 1 2 3 4 56 right so Brian

pulls up his phone pulls up the browser

types 1 2 3 4 56 into his quick search

clicks

go and he says okay I see we actually

make uh several part numbers for you uh

that have that same part number which

one is it and they say oh it’s the das1

okay great das1 um let’s see here we I

see we do have an active work order is

that the ones that are due on September

19th yes those are the ones I’m talking

about great p number 62822 yep that’s

the one okay C click on the work

order pulls up uh the active work order

that is likely still being worked on on

the shop floor and says okay now which

hole are we talking about let me open up

the drawing here clicks on the drawing

link and that pulls up uh the approved

released balloon tagged copy of the

drawing

so the customer says it is uh the the

hole that’s right in the middle of the

part it’s a three the drawing says it’s

3125 and Brian says yep I see that one

3125 that’s the one right here plus two

plus one yep that’s the one okay uh

that’s to mention tag number 17 for us

let me check for you he can uh you can

do this a number of different ways click

into the operation but easiest was going

to be click right here the Fai or first

article inspection master

so he can just tap on that with his

phone he can pull up the actual

inspection results let me just move my

camera over here and he can scroll down

to Dimension number 17 there it is 3125

indeed there’s the tolerance and he can

just check and see well it looks like we

checked that uh at about 240 today um it

measured at

3138 uh so we made it to the drawing it

is within spec

um let me just double check for you on

the inspection equipment we used now he

probably didn’t do this but he certainly

could have he said yep that was our Bard

gauge I can see it was recently

calibrated I could even pull up and show

the calibration history um so yep indeed

that should be a pretty accurate reading

um and so that’s what we made it to

hopefully that uh that helps you out um

so who knows what the answer actually

was whether that was the right answer or

the wrong answer in terms of whether

that part was good or not but the point

is that Brian was able to provide that

customer real-time information from the

side of the road from his phone that

allowed them to go and uh do their

decision making process themselves so

and that’s a lot different than I don’t

know I’m gonna have to find out and get

back to you tomorrow right you get in

tomorrow you walk on the shop floor try

to find the job see if there’s actually

inspection records that are written down

you know on paper uh handwriting uh see

if you can possibly or maybe it’s not

written at all so whatever that case is

might be um that level of customer

service and responsiveness is definitely

going to stick in that client’s mind the

next time they are deciding where to

place some work so anyway hopefully

that’s useful to you that is the power

of a system like Pro Shop where you can

just drill in from anywhere and get

right to the information that you might

want to give your customer so anyway

thanks for watching if you’d like to

reach out to us to talk about how we can

help you be responsive like that we

would love to chat

thanks