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FLYING START PACKAGE (QMS)
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Video Transcript

- [Paul] Hi, this is Paul with ProShop. In this short video we're gonna talk about our Flying Start Package and describe a little bit of what's included in it and the benefits of using it. First of all, the Flying Start Package is a complete set of company QMS documentation and templates for a company that is using ProShop and its sort of paperless workflows. This list here of modules are what come included with content already pre-built into it when you get the Flying Start Package. I'll be clear that all of these modules are always included in ProShop, but they'll typically be empty of content and the Flying Start Package will include; a complete quality manual, a complete set of quality procedures, tasks that the next level down training or is related to all these three as well as standalone training, company positions our standards and then our RFL link matrix. And there are literally hundreds and hundreds of hours invested into all the content that's built into this flying start package. And let's look a little bit more here. Some of the benefits, much faster time to re-certification or certification if you're not certified yet. Probably lower cost even than just paying your own company, your own employees to do it at their whatever their salary or rate is. And then the benefits of having the content already designed into this very efficient sort of process built into these modules, which will lower the cost of maintaining your certification going forward. And some of that is of course just built into the actual functionality that's in ProShop's QMS modules. And then of course, much faster and easier auditing and also being remote audit ready which is perhaps a bigger deal in the age of COVID and remote work. Some of these benefits continuing for a company with no certification yet, they can save hundreds of hours of time developing all new QMS content from scratch and especially aligning it with ProShops workflow and for an existing company or company with existing certifications saving again, potentially hundreds of hours of time rewriting current QMS content that's no longer aligned with your old process and old ERP system, but with ProShop's method of doing things, which again will be much more efficient. We have two different types. We have a type that is designed around the ISO 2015 standard and AS9100 under D. And we have a medical device version which is designed around the 1345-2016 standard. We charge two different amounts based exclusively on whether your company is certified or not. And we include different amounts of time to help train you and strategize about your plan to incorporate all of our QMS content. Again, depending on if you're certified or not. And ProShop is happy to be hired to do more work, if you would like we do have a ASQ certified quality auditors on staff that can help you get certified. The decision of whether you hire ProShop staff to help you do the rest of the work you are certified is entirely your choice. We've had clients that have some background in certification, take our Flying Start content with little to no modifications. And as soon as ProShop is implemented and they start having enough records to show an auditor, can schedule audits within just a few months time. On the other hand, if you have no familiarity with QMS systems at all, or getting certified, then we are very happy to help you with any scope of the work that you would like to be helped with. Now, let's take a look at the content itself. As I mentioned before these modules here are always included with ProShop. We don't take any modules out or sell them separately. Whenever you get ProShop, you get all of our modules. But these ones here are specifically the manual procedures, tasks, training, standards and company positions will be empty of content. Let's go take a look at what we'd include in the Flying Star Package and what I'm about to show you is a representative sample and very likely almost identical, but this is a demo system and it may have been messed with. In the quality manual you will have many sections and if we click on any of these sections there will be content in here that outlines sections of that quality manual. If we back up, we can also go to look at that in a just full manual, all in a single document it'll have your logo at the top. I would probably start with Rev I presume and it will have an index that links us to all the different sections of the quality manual, including a matrix table of all of our KPIs and all the other individual sections. And you'll also notice, and then this demo system this one is linked to the, this is the aerospace version that we see all these hyperlinks which link to the standard that we are, that is relevant to this section of the quality manual. And we'll get to that moment in that in just a moment. Continuing down to the next level of documents, the quality procedure. There will be approximately 30 procedures in the Flying Star Package. And if we go to look at any specific procedure there will be a table at the top which will have a buy offs. And the company positions that would be typically associated with those, is gonna be easily changed. And as put your employee's names into the org chart and the company positions module, those names will automatically show up here. There will be a default purpose and scope and some procedures, some related documents, a revision index, which of course will not have anything in it yet. And then the actual flow charts of how we do these processes. these processes at the procedure level will reference some of the lower level tasks, which are more of the sort of daily business level processes. And we will also see associated company positions that feed into the company positions module as well as the training document that is associated with this procedure. Some of the quality procedures have multiple flow charts if they're a larger scope. And some of them just have a single one like this. Another really important detail which we'll tie into in a minute is this required fulfillment references section. If I expand the section out, it will show me which sections of the quality standards are pointing to this document. And these are the sort of back links of the requirements fulfillment locations which I referred to at the beginning of this presentation. So, these create basically an overlapping mesh of links between the standards module and the content here in the procedures and all the others as well. So, let's go down for a second and look at tasks. We'll actually, you know what? Let's just grab a task right from here. We're gonna click on this one, complete the planner checklist, which is associated and referenced in this procedure down here. So, I'm now in my tasks module and in here, we can see the list of employees that are trained to perform this task. On the left-hand side, we can see the actual contents of the task including little notes where we made revisions to those. And over here on the right hand side, this requirement fulfillment references section. So, this task has three, is specifically called out in three of the standards that are pointing to this document. There'll be an archive index, which again won't be complete 'cause yours will be at Rev. And there is a training associated with us. So, if we click here that will take us over to the training module. And this is where the list of trained users actually comes from on the task level. It comes from the training document itself. So, that will be ready for putting in your employees' names. We back up here a minute, let's go jump over and start looking at the standards module. So, if I click into one of these it will take me into the actual standard itself. And the text here is from the standard. The regular font is the ISO 2015 standard. And the bold italic font is the difference of the AS9100 Rev D standard. These links that we see next to this text are those RFL links, requirements fulfillment references or excuse me, requirement fulfillment locations. Though from the standard side, this will link me to the locations of how we fulfill those requirements. The back links are the references back to the standard. So, it makes it very easy to go through an audit with an auditor going through the standard itself and just pulling up and clicking on the links which will open a new tabs and take you to show the auditor where you are going to talk about how you meet those requirements. Furthermore, if we open up this section, the links are all outlined in here. So, for example this link number one is pointing to quality procedure 8.5.1 a, there's the actual URL in ProShop. And over in this notes area you can put specific talking points and notes you'd like to discuss with the auditor. If they ask you in more detail about that and all of these will be filled in as you see here. So, that is the content for the quality manual procedures, tasks, training and standards. Let's go take a look at company positions for a moment. ProShop will come with these Flying Star Package with a large set of company positions. It will be approximately 50, more or less and this may be a lot more than you have in your company, but it's likely that you perform these roles, on a daily or weekly basis, regardless of whether you have 50 people in your company. So, a company owner in a small company may very well be the IT manager and the human resources manager, and the estimator and a setup machinist and the president. So, rather than removing these to pare it down to the number of employees you have, we recommend keeping them. Perhaps tailoring them a little bit to your process, but more often than not just putting your name into the positions that you would hold, as you change hats through the course of your day and go about your business of running your company. In this example of an entry operator we can see the position ID number, what department it's in, who they report to, what the essential functions and job description is. Down at the bottom we can see the actual requirements to be considered trained in this position. And that can be a couple of different types of documents. One, it could be a direct training document from here like crash mitigation for maintaining coolants and chips. Or it could be a sub level position or what we call a virtual position. And you can have a required proficiency to be considered trained in this position. So, if we look at crash mitigation for example, we can see that Annabel is two, Brian is four and the whole bunch of either people are twos or threes. We can see the Brian is that's his duty to do this. Crash mitigation should be everyone's duty to not crash a machine , but you get the idea. And we can also see associated company positions that are affiliated with these people and this training requirement. And we have a little bit of training over here. I do wanna be clear that not all training documents have a complete set of actual training for that item. Many of them have just a boilerplate statement at the top. That's this part of the text that the user has shown their proficiency by probably watching them perform the task. So, that may be all that's there, but some of them do have specific details, in the training document. The way this proficiency level works is when you add an employee's name onto the list of positions. Depending on if they've been trained in those training documents to at least the minimum proficiency level, then that will determine whether they are fully trained in that partially trained or untrained. So, in this case of Chris being partially trained in this one, perhaps he needs to be a level three, but he's only at a level two. So, that may be something he still needs a little bit more training and to be complete. If we click back on the company but then there's a module and we click the org chart here ProShop will show us an entire org chart of the whole company. This one is rather large, but again very likely we perform most of these tasks and positions in our company, even as a smaller company. And we can see with every company position the people whose names are listed underneath that, if we click on this word training right here this will even overlay people's training percentage onto the org chart and tell you if they're fully trained or not. If we click onto one of these positions this will take us right into that same same position down at the bottom of this, we can see a mini org chart and this org chart is automatically created based on, which positions report to which other positions. So, if you remember the entry operator reports to the day shift lead, which was determined right here then that is what determines the structure of the org chart. And if we just click right on the org chart here we can start with that and we can move up one level at a time until we're at a larger section of the org chart. So, that in a nutshell is what comes inside the flying start package. I hope that that provides you with some context and information, and we sure hope you ask us any other questions that you might have. Thank you.

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