welcome everybody since we no place to go welcome to December holiday
Extravaganza special webinar man it screaming
in that suck is cranked up may I that is that a little better little better all
right awesome first time I’ve ever done music on a zoom webinar
so first technical fail of the day hopefully got the first the only technical fail out of the out of the way
welcome everyone we are so excited to have you here thank you so much for joining us um welcome Allan and Austin
and Ben and Bob and Brandon and Brandy and Braden and Bri there’s a lot of B names Casey and Charlie and David and
Emily oh my gosh it just goes on and on Jim Carter good to see you here Justin
Justin Quinn Karen h hello Carl awesome this is so fantastic wait how do we get
floating hearts there’s floating hearts happening there’s floating hearts happening wow that’s amaz the love is
Flowing um as always would love to start with you CH putting in the chat where
you are starting where you are joining us from I know there is a ton of people
from all over the country nation and World probably there we go everyone can see that Costa Mesa Texas Eugene Oregon
hello Ben for those that don’t know Ben is actually my
dad all right um let’s keep moving we have a very action-packed day so we are
going to keep this moving along how about we um Style the music let’s turn the music off now that’s a great idea
yeah all right or dial it back you know we can I think off is perfect perfect
all right so this is our wonderful panel um and we’re gonna be joining by several
customers as well later um thank you those customers that are joining us 10 of them I think are joining us today to
share their their their years um or some wins from their year um so yes say hello
everybody good morning hello good morning all right happy December yes it
is that time of year okay and next we are going to a message yeah so I thought
what a lovely way to start our webinar today and this quote was beautiful so I thought I’d share it that appreciation
can make a day even change a life your willingness to put it into words is all that is
necessary um I know our leadership team regularly practices an attitude of gratitude um and Kelsey maybe you’d like
to start us off with some of your thoughts and feelings around that line oh wow yeah you know um it’s uh it’s
somewhat shocking to me sometimes when people think like maybe we’re going a little too far with telling people that
we care or telling people that we think they’re doing a good job or even just telling people that we’re feeling good
this morning and things are things are on the right track for us and it’s so funny because even though I think we
have that a little bit programmed in I have yet to find a situation where truly
it’s actually too much people are genuine about it and not every day is a good day let’s celebrate the ones that
are going great the ones that we can appreciate and I feel like that’s a
that’s an attitude and a and a culture that everyone can benefit from so in terms of you know appreciating and
gratitude I certainly have lots for our team and our clients and some of the
amazing people we get to interact with all the time so thank you all and uh I’ll pass it on to Paul thanks buddy
that was beautiful um my main message is that I am just incredibly grateful for the trust um in all of our clients and
our team for joining us on this crazy Incredible Journey trying to support the manufacturing sector and our economies
and uh just the amazing stuff that we can do when we work together and and uh put our brains together so and our
hearts together so and I’ll pass it off to Zach yeah I’m I’m just so thankful for
the environment I get to work in like working with all the people internally like uh people don’t really get to see
it on the outside but it is a fantastic environment I trust and love all the people I work with as much as I love all
the clients I get work with it is truly an amazing experience uh I to interact
with all the amazing people and I’m truly grateful for the job we do and uh
just super happy to be here and Adrian maybe I’ll pass it on to you next lovely thank you well I I don’t
really even know how to build on everything that uh has been said because I agree wholeheartedly and I think one
of the things that I would want to start with is just how privileged I feel to work with everybody here and also I get
to interview people from all over the world and I think at Christmas time at the holidays it’s nice to remember that
most of the people a vast majority of the people I get to meet are really good people and I think it’s important that
you know given the time that we’re at right now that we remember that there’s a lot of good people out there doing a
lot of good things so and with that I will pass it back to Paul all right well
next on our time here is we’re going to do a raffle um so we
we have two Raffles one right now and one at the end um and this is just for
registering so uh our winner today is Stephanie Meyers so Stephanie um
congratulations we’ll send you a $25 gift card and thank you so much for uh
joining and registering today all right let’s get into some of the
highlights so this was an action-packed year for sure after a couple of years
years of not being able to travel we were out in full force our team was going on ons sites we were taking our
team members to visit shops and learn about uh like here in the middle some of our developers learning about machine
shops um we were all over from Colorado to Arkansas to Florida here’s Adrien and
the customers down in news down in Australia um here’s Michael down in
Louisiana um it was just I think this is also in Australia um so just so many
wonderful visits it’s really inspiring to see the incredible dedication to these companies that these shop owners
and entrepreneurs have um and it’s not lost on me that a lot of them are putting you know their livelihoods on
the line you know mortgaging their homes uh trying to follow their passion and their dream of starting manufacturing
company and it’s just incredibly inspiring to see that so uh it’s uh yeah
been just incredible year um we’ve also had clients host other
clients or would be clients so um uh people opening their shops to tours for
other for other wouldbe customers a pro shop which has been very heartwarming and wonderful um and some parties as well
went to an incredible Crawfish Boil down in Louisiana with the folks at Coastal machine just incredible company up here
in New York just just a couple weeks ago with Ripley machine right on the edge of the lake and uh just yeah uh just
wonderful wonderful stuff so um it’s it’s it’s great to actually be able to get out and travel again so and also
imts happened right kelse oh my gosh did it happen holy cow yeah it’s uh it’s
clear by the flood of orange I’m also slightly partial to Orange I have a Dutch Heritage every time I see orange
I’m like whoa it’s happening uh but yeah it was amazing at imts it was so great
to have the ambassadors in our booth and just to get to connect with those people um that was an incredible experience it
was pretty fullon we had a crazy Booth uh for those of you were that were there and wishing that we had a little more
bandwidth uh heard you on that one to be able to talk with some of our clients but there was a lot of great activity
and so much uh contribution and participation by uh so many people including some of your wonderful
customers it was just uh fantastic and it certainly showed us uh how much
energy and how much you know thirst there is for continuing to Modern ize
and improve manufacturing all over and specifically in digital spaces so pretty
excited about how imts went a lot of great personal connections and actually
one of our partners asked me did you have like a pre-plan that would that would build that would make success for
imts and I said you know there’s a ton of things that we wanted to get out of it but probably one of the biggest and
and certainly happened for us was for all of us to make those personal connections both on our our team and uh
outside of the booth also working together in and then also to make those relationships happen at our happy hour
and other places I got to meet some really fantastic people and learn a lot about them and uh that was that was
enough if that’s all we got from imts which it certainly wasn’t that would have been enough imts rocked yeah it was
a wonderful time and we did lots of other webinar or lots of other conferences including this one
completely yeah I was going to say that wasn’t even unique that isn’t unique to MTS we um so enjoy connecting and seeing
all of you at many conferences we attend throughout the year um we were excited to have some conference first in the
team like Aubra and our sales and marketing team so shout out to Aubra who’s actually helping run uh today’s
presentations uh she had a conference first and it’s nothing like a defense conference to kick off being your first
I think by the time we got into supply chain updates for the space sector both of our eyes were the size of saucers uh
it was a bit intense but also really fascinating so it’s great to see all of you out at conferences and we look forward to more in the upcoming year
absolutely and we also did some fun after hours stuff uh we hosted our very
first uh happy hour ourselves first client event um looking look forward to
another client event next year but you know spending time after hours over a drink and just talking about life and
and uh things outside of work is some of the best connection time so thank you for all of those that uh that joined us
for those yeah there were just many many um including some race cars that’s not H
that’s not that’s not happy hour but I was sure happy to check out that race car this is a client down here in
Washington um their this this car their dad built that for their covid project
and uh that there’s two young two young kids in their early 20s um uh TNC
Concepts and they just decided to start a machine shop and uh they’re actually a Sprint car Racers themselves that’s how
they got into the manufacturing and sort of space so just yeah the stories behind
all the all the companies is just so inspiring and so cool for me um I was welcomed uh you know going to some
dinner shows uh some uh ntma conferences which join ntma if you’re not a part of
it it’s just fantastic um so yeah it was wonderful times and got to meet uh client number
seven who is now on our team as uh as also um maybe this is an announcement to
the world um uh he’s going to be heading up our Pro Shop Oceana office so we have
opened an office in Australia um along with our offices in the US and Canada so
with close to 30 customers there um we figured it was time to uh to put a permanent presence in Australia so
looking forward to supporting that part of the world more and more on that in a little bit uh a little bit one funny
story or great story about this Adrian and I were on this little hike up here in Bellingham uh both with our shirts on
as you can see and we ran across another hiker that was actually a customer of ours it was totally random it was just
kind of amazing um and uh we even just geeked out on Pro Shop for a few minutes so it was it was
fantastic uh but I don’t I think this is the best slide of the whole show Kelsey why don’t you take this one over oh my
God yes I every time I look at this slide we’ve been over it a couple times I’m just like
ah so cute tiny little babies with Pro Shop hoodies on or Pro Shop onesies on
just absolutely incredible I uh I’m really uh glad to welcome these kids
into the world and hopefully um we’re doing our pieces to make it a better
place for them um we were joking about this being the graduating class of 2040
you’re like whoa 2040 isn’t that like way in the future like nope these kids
weren’t born last year and they’re going to graduate in 2040 so welcome to these
three in particular um these are uh folks on our team who have recently had
new babies so I’m really stoked that uh that these kids get to grow up with us
uh helping them along the way yes and Dwayne those are not in the merch store yet but we are working on a merch store
so please do stay tuned for that that’ll be powered by Pro Shop site so um and
these folks hopefully may join our team in the future but um but uh Adrien why
don’t you talk about the people that actually did join this year lovely I had the same thought Paul how can we recruit
them start them early right um so for anyone who I haven’t met yet I’m Adrian you’ve heard earlier that I’m the head
of HR and just so excited to meet everyone and and to spend some time with you what a treat um so I get to talk to
you about our amazing team and the things that have happened with um Pro Shop up this past year and in in past
years even before that so this year we grew nearly 45% and so that equates to
about 22 new people in oddly enough the year 2022 um and at the start of the pandemic
I thought it’ be interesting just for sort of comparison we had 26 people uh in March of 2020 and now we’re at 66 and
we’ve actually only lost about four people to other opportunities so that’s one of the things that I think we’re intensely proud of is our retention
rates and just how we hear from people all the time that this is a great place to work that really uh means a lot to me
and um and I know that means a lot to the rest of the senior leaders as well so another feature of the team that I’m
intensely proud of is that we have about 33% women on our team and just for
comparison sake um the industry average in in the tax Bas is 18% and even lower
in manufacturing so I feel really good about that as well we have employees in nine states States three provinces and
five countries and uh these are the beautiful faces of everybody who we have
added in the last year um one of the things that I think is really exciting is that we’ve added folks across the
company right so we’ve got six new folks on the dev team helping of course with product development bug fixes feature
requests all of that five new folks to the implementation team to help us deal with the increased volume we’ve got
three new folks on the client um support team to help with Inc coming tickets so hopefully that’s very good news for any
of you who have submitted a ticket um and as we look to 23 I am particularly
excited about the addition of Heather mckendry who I think is on the call she is an amazing training and development
um expert and she’s going to really help us upskill all 66 of our folks and uh
any anyone else that we end up hiring and with that I will wish everyone a wonderful holiday and hand it back to
Paul thank you Adrian and yeah I just feels my heart to see all these beautiful people and know how they’re
impacting our clients um and each other so this year we launched uh or
relaunched possibly um a brand new Total new platform client Forum um it’s been
so wonderful to see the collaboration and the help that clients are giving one
another um giving advice it’s got it’s gotten into topics totally unrelated to Pro Shop you know what are you using for
this Coolin or this this this CMM machine what do you recommend and um
just one of the things that always um that always seems present in this
industry is just the incredible willingness to help you know when I’m in other forums other you know other groups
online you know and someone asks a question there’s dozens or hundreds of people sometimes that just volunteer
answers to to share so um this the the whole concept that we’re all in this together is just so strong um in our
forum and in the industry so that is great stuff and we are next
going to Lacy to talk about some features I am so excited on the product
side we were able to release a 100 plus new features this year and that’s really due to the incredible talents of our
development design QA and the teams that extensively Test new features before we
roll them out um those uh features included updates to our user interface
in the areas of uh changes and updates to our operation Pages our cards Pages
uh with new grid displays if you haven’t seen that in your sites because it’s coming in 519 uh version 519 which is
rolling out this month to our client base super excited there uh we had updates to our login screens to some of
our key dashboards we added new notifications and War warnings throughout workflows so that uh we make
sure users know exactly what they should be focusing on and what they need to be doing in a moment we added buttons to
ensure users are taking full advantage of core functionality in key areas uh we
added additional attribute Fields query extras uh improvements to access level controls additional time tracking time
clock behaviors trying to get all of this into two slides was manic uh new integration offerings we really excited
to partner with paperless Parts this year um we had new part and drawing rev updates I mean I could go on 100 plus
hard to fit into two sides um if for our clients that are joining today if you didn’t catch Paul and I webinar last
month we go through a lot of those features so tune in on our uh our help site there too and then a very exciting
slide uh we have upcoming features to look for uh in upcoming year we have our
Pro our production release of Pro Shop Safe um and additional file classification features coming with that
product um we are very excited to have a 3D parts model viewer uh coming in uh in
next year additional modules for CSV importing into you’ve asked for them and
we are delivering so invoices bills work order inspection results that’s right I said work order inspection results very
exciting raise the room that’s not popular or anything no we have design updates coming forward on the production
homepage on the navigation bars on menus throughout the site um we have additional accounting integration
offerings so for those of us they’d be really uh I think time difference we might not see a lot of our Australian clients on today’s webinar but for them
uh I know they’ve been asking for zero integration and we are working feverishly to get that out uh and
available we have new inspection frequency per Dimension uh features with visual warnings and recommendations
based on part counts so that uh those that are inspecting know the level that
they should be inspecting to and where they are in that process we have scheduling enhancements and we’re going to further leverage our API custom links
and custom viewer applications so I am so excited for the year ahead I hope you are too there is so much more but they
only gave me one slide so we left it that Lacy you’re very good at you know trying not to overcommit Lacy and I were
reviewing this slide she’s like true you know all of these are pretty much in the next version I don’t want to commit to
anything that’s not already like you know already well on its way well there you go you don’t have to commit to next
December Lacy this is this is coming out thank you yeah thank you back over to
you Paul thank you um and for those that don’t know Lacy used to be on our implementation team and joined the
development team as a sort of business analyst helping us refine all the client demands and needs and and and internal
and build build them into beautiful tickets that the dev Keem can just take and run with and she’s been absolutely
incredible with it so Lacy unscripted but I just wanted to share that that’s been such a impact to all of us AB now
we get to share some wins from our customers so we are going to bring up um
and I hopefully this is happening on the back end um uh many I think about 10
customers um so we have only about a minute a piece um and uh so let’s
without further Ado let’s bring up um the first one so do we have Tyler with
us Tyler’s with us yep ready to go hey Tyler thank you for joining yeah thanks
thanks for the uh opportunity and good morning everybody um so yeah we recently
had our Boeing procurement agent um pay us a visit and before he paid us a visit
he sent me an email with like 20 different things that he wanted to take a look at and uh Pro Shop was able to
handle like was able to quickly get an answer for about you know I I would say
90 to 95% of the questions that he was asking and so I I ran those reports um I
put them into a little slideshow presentation and uh was was reviewing
that slideshow presentation with him and uh he you know he was asking even more
questions while we’re were going through the presentation and it was really cool because I I just popped open Pro Shop
and we just started going through it and uh he he was very impressed um the other
people that were with him too he had some other uh procurement agents that had actually worked in machine shops
were very impressed uh by how available all of this information was and um after
after our uh after our visit his visit he said that he wanted to use us as a as
an example of what he thinks small machine shops should look like and that he also wanted us to uh get started
on um the past to becoming I think it’s called a Premiere bidder but it’s like a
special list of suppliers within Boeing that get preferential treatment so it
was uh it it it it went really well um we were all really nervous because we’re
a small company and we kind of fly under the radar a lot of the time being a small company but you know we had the
big Boeing come over pay us to visit and they were pretty happy with what they saw wow that is so fantastic Tyler
congratulations to you and I know you’ve put in a lot of hard work on your company so that’s just amazing so
grateful that we can help you do that thank you so much for sharing we’re gonna move on thank you so much happy
holidays all right Mr Cody come on up and say hello yep hey
everyone um thanks to the the whole Pro Shop team for letting me speak on this
um for us uh since about I guess May or June we decided to just really double down and uh Implement processes to make
sure ontime delivery stays above 90% and make sure it never drops down so um the
end of the third quarter we finally got it above 90% um more specifically last month it was 99% UMD yes um in a high
mix low volume shop all while increasing Revenue 35% this year uh from last year
yeah so awesome everyone um and we just we implemented the processes and the tasks
and everything and um really utilized Pro Shop to make sure it never never drops down again so everything’s great
been great that is that is huge
congratulations I was gonna say for those of you using Pro Shops on time delivery 99% is tough that’s that’s not
like oh yeah you know this whole customer gave us 99% that’s a hard Road good work that’s really impressive yeah
awesome well thank you Cody I appreciate you sharing that happy holidays to you and next up we have Mitch from ziki
welcome Mitch you here with us didn’t see his video but let me see
we can always jump back if we need to yeah how about we how about we jump
DNE I am back sorry about that hey Mitch yeah hi hi so wow 22 has been a great
year for for us it sounds like it has been for everyone and U uh we like like a lot of shops in
especially this Aerospace sector and um where where work is plentiful we have
you know Revenue has has grown significantly headcount has grown and our greatest challenge has just been
keeping the Train on the track and executing well and um it really forced
us to take a deeper dive into Pro shoping maybe some of the features and functions functionality that we have U
Taken full advantage of in the past we have certainly uh delved into that now
and and we had uh had lukee come on site spend a week with us super beneficial uh
we decided it was time to dedicate a person to of a full-time role just to to Pro Shop and making sure we uh that
everyone throughout the organization knows how to use everything correctly that’s paying massive dividends and uh
we’re looking forward to a 2023 where we’ve got an incredible amount of work queued up and and and I think if it
wasn’t for Pro Shop helping us manage that keep that organ or I don’t think we’d be able be able to do it so thank
you for sharing that Mitch yeah it’s been wild to watch your journey um growing so fast buying so many machines
at imts it was fun watching your daughter go put the purchase sign on the on the uh that was super heartwarming so
thank you Mitch really appreciate uh you and joining us today happy holiday absolutely absolutely all right Mr
Dwayne uh good morning everybody thank you guys for having me on here thank thank you sir so we’ve had quite the
journey in 2022 there’s been a lot of change within our organization uh really laying the foundation for for years to
come U we’ve had several wins in Pro Shop we’ve had uh struggles as well and
it’s just a massive effort that you you really can’t under uh estimate you know the dedication that you need to put to
it but we’ve got a great team uh with uh Jesus being our uh Pro Shop champion and
he’s just our local help desk and expert and so we’ve really seen a lot of benefits just
from getting all of our information into one place but probably it’s the future WIS that I’m looking forward to the most
because as we’ve grown from starting in my garage and we’ve gone from you know the different milestones and sales
numbers you know the different needs at say a half million to one million to two million and so on in sales we get the
benefit of the journey that you guys have already tried and growing up a machine shop so we see features and
questions being asked inside a pro shop we’re like well what is this why do we need to answer this question and so
we’re really looking forward to as we get the data more and more uh solidified
inside the system the feedback that it gives us um but again we’ve had many wins along the way but I think I as the
owner look forward to the future ones that are coming with great anticipation awesome thank you so much
for sharing that yeah it’s uh it’s an honor to I mean we we feel like we did
okay with proc CNC we made a lot of mistakes but we also learned and it’s great to be able to share those learnings with everyone and have have
have you all benefit so thank you so much for joining us Dwayne no problem all right Jim Carr hello hey everybody
welcome good to see you I’m glad you can see me um I guess I’m next and yes boy
it’s you know Paul you said something at the beginning that I just want to touch on you know you said something about
your journey well quite frankly your journey is our journey because we’re all
on this journey together and we’re all you know engaged with Pro Shop on a
day-to-day thing and um I just see you know I sit back in our we have weekly
quality meetings with our QC lead and when they’re going through the interface
in that quality module I can’t I’m like I can’t believe how advanced and how far
we’ve come in just in just five short years um Ju Just that whole module to me
just blows me away and it’s just it’s it’s just exciting to see our growth and a couple
of great wins we had this year um well we had a we had a fantastic and a successful surveillance audit for one
um it’s we just celebrated our 50th year in business my dad would be so proud on
where we’ve come you know we moved into his new yeah I know it’s it’s nuts uh we
we um moved into our new building which is about three times larger um about a
year and a half ago but that’s helping us uh scale the business up further uh
just I just looked at the numbers in Pro Shop it looks like 2022 is going to be a record year for sure um but most
importantly um what’s coming in 202020 2023 is uh one of our defense
customers came to us about six weeks ago and said you know those 10 parts that
you prototyped and just finished doing your first iteration yeah yeah he goes
well you’re G to be making quite a few chips in the future we’re GNA probably drop a six-year contract on you we did
the initial numbers and in the first two years our sales will triple so uh yeah
crazy craziness uh look so I immediately went out and bought about a million and
a quarter dollars worth of new equipment and we’re just ready we’re ramping up now hiring uh made three offers this
week for for new machinists and um yeah amazing Jim yeah I know it’s it’s I’m
not going to lie I’m I’m a got a little bit of anxiety but um of course I’m
gonna hang tight again thank you for having us along in your journey thank you Paul
same to you good work Jim nice incredible all right I we’re going next
to uh ricarte Precision I think Hernan is with us but I’m not sure if not I am
going to say couple words on his behalf no he’s here we got him he is here okay
awesome uh yeah I don’t know if you can see me guys yes we can okay well thanks
for having me on guys um Jim Dwayne everybody congratulations um and it’s
awesome to be part of an even larger growing winning team um for us uh you
know we we started an implementation of uh of pro shop at the beginning of this
year and so you know we did the heavy lifting at the beginning of the year but the Dividends are paying off without
question um you know with everything involved in you know turning things around with the new a system especially
with brop which means you know revamping processes um and uh and and having
people dedicated to the system you know we’ve been able to significantly improve the traceability of jobs on the floor
without question um you know it’s we’ve improveed the communication on on jobs
uh with the details that we’re allowed to give people access to you know whether it’s links whether it’s pictures
whether it’s video and we’re still learning and still improving but that in itself has improved our uh uh scrap
rates you know have have decreased with that question and our just general quality in general has has has improved
and then one other area that is just like really evident to all of us is the planning and routing of jobs I mean
we’re able to be so much more detailed um and uh you know we have visibility on
everything so you know from my perspective you know what Pro Shop gives us and I’ve mentioned this before is it
helps us drive accountability you know on the floor and and visibility you know
and traceability really so you know we’ve been able to you know reap the benefits of crop you know we’re we’re
just starting but we’ve been able to do it while growing you know just over 24%
um year-over Year from last year so I thank you guys you know and greatly and I thank people like you know Jim Carr
Dwayne all you guys that you know continue to inspire us and you guys have as well awesome hernand thank you so
much appreciate you being part of this um yeah you get you have a beautiful amazing company so proud to be partnered
with you all right thank you so much we’re moving next to Mr Mike from Hill Manufacturing hello Mike howy thank you
everybody for or thank you guys for inviting me I I think for the most part
I go what a lot of people have said at success every every one of those I was sitting here nodding my head going yeah
we’ve done that we’ve done that um you know even you know Tyler talking about the supplier audit you know Paul I
shared with you a couple months ago we had a supplier audit um to go as they
call it do to stock so that we can skip their quality process they came in to do essentially an as audit on us it turned
into a pro shop demo love that he was so impressed with what
we the data we had and and the process we had documented so forth all the way from the quality of the training and so
forth that it really just kind of turned into a a pro shop demo and he honestly
when in our closing meeting he said you know with with your system you have a loan you qualify for this program and
actually he was here today uh we signed the final documents that that make us do
the stock and um excellent and it’s our largest vendor you know I mean they’re
they’re a massive I mean our largest customer they’re they’re massive compy that has been a 46 year client of our
company and and we’re just now bridging that Gap um and it’s frankly it’s
because of Pro Shop I was sharing with actually also you don’t cut yourself short it’s absolutely you uh your team
has to take it so I actually I have the privilege today of actually starting starting my morning on a phone call with
Jim car this morning and I shared with him um you know had it not been so so I
bought I bought hill we closed uh in January 3rd of 2018 so we’re coming up
just on five years and we will close this year at Double the size we were
when we bought it in 18 and it would not have happened unequivocally I mean without
the decision to go to pers thank you Mike the other success I want to share
like from this year or or actually the last couple years but um part of that is you know part of our
growth has been through acquisition Paul you’re well aware we’ve bought four shops we’re getting ready to buy a fifth
um the the ability to onboard them on the p
and and take off that that that that management control and operational
control of of how the shop is run um is seamless I mean we bought a shop we
closed this year we closed on April 2nd and by like the
13th we were fully operational appr and it so it was fully integrated with our
operations we had all their employees trained and running the way we needed to
to support our growth so thank you guys for you know supporting that growth and and we expect to
continue on for the foreseeable future mulations Mike that is just
fantastic good work this is what it’s all about all right Mike thank you so much for sharing I really appreciate
that I already did a sneak peek of who’s up next Justin welcome my friend welcome
thank you guys for having me appreciate it uh course you know one of the trends I’ve heard so far is everybody’s grown
tremendously this year and you know we’re no different I just just ran the numbers and we’ve seen about
35% Topline growth this year um but the area that that Pro Shop has really
helped us with that is uh we we had a lot of turnover this year so I uh I had
turnover in in my entire office staff uh order entry uh estimating quoting uh
programming uh shop forming um as well as quality uh I changed over my quality
management um as well as a a Quality Personnel um so pretty pretty
significant turnover for a small company of our size um but where where Pro Shop
really helped was just having everything in one one spot you know having one
system that handles everything from very early on in the estimate phase to
shipping to Quality I mean everything is inside Pro Shop and it makes it very easy to bring new people on um when they
you know for the third time that I tell them that oh that’s in Pro Shop they finally kind of get it and realize that
okay everything is in Pro Shop um and then it’s just a matter of of teaching them the screens teaching them you know
what pages to look at uh teaching them the dashboards uh the workflow uh and
that’s all very easily done with the training you guys have already done out there um and so it it really um allowed
us to to have that level of growth with the amount of turnover we’ve had this year congratulations Justin yeah you’re
uh you’re a model of the way to run a shop really well I think so
congratulations yeah amazing good stuff and thank you for sharing all right
happy holidays all right couple more here Steve welcome and thank you for joining us morning thank you for having
me um you know listen to everyone’s stories ours is is um pretty similar um
except overall for the system uh what I’ll say we use the system to probably
20% of its ability is I I’m not even sure if I can
quantifi how much that has helped us um in in July we
uh that was a very tough month for us because we went through um 43 fais that
month um and for a lot of the shops on here you guys have a an amazing ability
to put out a lot of parts we’re a little bit slower moving our average Parts about 7 9 in in length um four of those
parts in July were over 32 feet long um and generally what happens in the past
you know some of our inventory moves a little bit slower and those fais would have just completely choked us uh Paul I
know you’ve seen the pictures we literally had rooms for stored documents
and these were not Office Buildings these were 15 foot storage rooms um and
that’s just told our past three years of what we produce out on the floor um we
have less than a box this year obviously because we’ve gone to Pro um so just a
simple feature on the the customer po entry fe uh screen just to flag that
item as a first article and to to run that report right just to see how many npis are you have out there that’s a
very simple feature that most people would probably consider routine that was Monumental for us to see the hurdle that
that we were facing and coming down um to have inventory control the way we have it in terms of issuing everything
to the system um especially with with items with expiration dates um has just
helped us tremendously um so you know 2022
compared to 21 was a little bit of a Down year for us uh Topline wise but you
know we were able to manage that with fewer people we are very short staffed here um we’re in the southeast Dallas
area and for most people who ever been through Dallas you know southeast Dallas is not the not a huge residential area
so um most of our average employee comes from 17 miles away so we we’ve we’ve had
to take on this role of doing more with less um and it didn’t really feel like that because with Pro Shop it just made
everything a whole lot easier having everything in one location in terms of parts in work quarters was just fabulous
for us we went through a review with a major customer customer ours um on a pretty major structural part um that’s
usually a multi multi-day project it’s called a p post award review with Ron um
that lasted about four hours and like several of you have said the rest of it was just a pro shop demo it was just an
absolute fabulous fabulous uh addition for us and um there’s lots we haven’t
even implemented in the system yet that we can’t wait to implement just to see what those changes bring and the the way
it helps us streamy our process here it just we can’t say enough about it so thank you Steve that is so so
amazing perfect good work yeah doing the work that you do at the level you do it is so difficult and we’re excited that
we can help make it even just a little bit easier so thank you so much for joining us we are going to move to next
to a very special person um Mr Rich Olen client number one uh in the history of
Pro Shop so welcome rich thank you for joining us great happy holidays everyone hearing all these stories it’s just so
funny uh um just a similar we we’re an aerospace company and we’ve uh we kept
about 20 years of Records we’ve now been running Pro Shop for 13 years uh Paul came down for a visit and we were
shredding up all these papers and we estimated about five tons of papers uh
got shredded from old documents uh that now you know sit in about three boxes
every year versus you know 50 boxes so it’s just crazy how Pro Shop has uh
shrunk uh our data from that aspect so what you know that creates open space for us uh to be able to grow um that
aside uh this last year uh we just recently um have finished our next four-year contract with Boeing uh
signing that for the long-term deal we are part of their Premier biders uh uh
team and uh we are a two-time winner of the
[Music] Bombardier and uh uh bardier has
thousands of uh um suppliers and um we
are one of eight to have won this award in the production side wow and uh we
have uh secured this two years in a row now and um that’s a big thanks to shop
uh you know our team is a big part of why why it happens of course but uh it happens because we have the ability to
um uh utilize Pro Shop to its uh highest standards and abilities and uh and um we
wouldn’t have ever gotten here without you guys so thank you we’re so pleased and proud of you rich that’s two years
running rich that’s incredible good work awesome thank you for sharing that appreciate you and uh let’s go to our
last but certainly not least Mr James marzili welcome everybody hey how you
doing thanks for joining us um so thanks for having me and um
yeah I got a couple of wins you know my uh first one I wanted to talk about was
uh just the Pro Shop team I I think you know you guys were all going over and I’m like man I don’t want to sound
cliche when I say this but I’m unbelievably grateful for the team that you guys have put together over there
and the impact you guys have had on not just mine but everybody else business um
changed my company 180 degrees and I’ll be forever grateful it’s why I try to give back as often as I can and help out
other companies um you know a big win for me was uh Paul
getting me out of my social media I just want to run my machine shop bubble getting on me on my first big podcast
and that actually gave me what I needed to accept Jim Carr’s invitation to go on his and now we’re starting to step up
our Instagram game and you know get into marketing and things like that cu um we are thanks Jim we are moving uh
we’re going to be expanding we just signed on our new building and we’re uh going to be about six times the size of
what we are now and with lots of land to expand in the future um I would count
the big win for us would be all the networking that being a pro shop member and going to the eida thing and meeting
Jim and Justin and and everybody else um great times at imts I mean those were
not boring shows thanks to every body you know almost everybody on this call you know that was a great time better
than walking the 13 miles a day um another big win that nobody seemed to
mention is I have an unbelievable amount of free time now that I never had before
I took four or five weeks vacation this year I’ve been in business 11 years I took more vacation time in 2022 then the
other nine years combined um and the place made money while I was gone uh
which was kept inspiring more Vacations so um yeah I mean that’s and that’s a big
win is also for me would be I have a lot of potential customers and existing customers of Pro Shop who reach out to
me to ask me you know about our little wins right and
like how little things that we run here and and the changes and so being an inspiration to a lot of other Pro Shop
users is I I really enjoy that and so you know thank you to all of you guys
thank you Jamie um yeah it’s it’s been amazing getting to know you and and
watch you run your business so thank you so much for being a part of our journey and letting us be a part of yours and
thanks for being on today all right we got to keep things moving um Kelsey what do we have to look forward to this year
oh my gosh well there’s a lot to look forward to in 2023 I know there’s uh you
know a lot that has happened um some of which globally maybe hasn’t been as you
know exciting or certainly has been downright uh disappointing but I think in our part of the world and for things
we’ve got going on many of you have probably heard uh a lot about you know where are we in the industry and what’s
manufacturing especially in North America going to do um and who knows but uh but I think there’s a really a lot of
a lot of Tailwinds we’ve got some good advantages moving into 2023 um and I
think that uh the the Crux of it for me sometimes is that fundamentally what all
of you do in producing durable long-term useful Goods is like a core of what I
think is important in the world and if I if I if I boiled it down why am I even
here and what do we have to look forward to in 2023 and 24 and 25 is supporting you in making those
amazing products that really help in the world and um you know there’s lots of other things uh that we all have to look
forward to I’m excited about all the stuff that proops um ex you know committed doing and that we’re moving
forward with for all of you uh but I’d also like to maybe give a minute to Adrien to talk about what uh what you
see for 2023 wow well I um I was a bit feeling a
bit emotional actually as you were talking because one of the things that I keep thinking about on our team is just
how we’ve we’ve added such amazing people to our team and I I love all of
them probably more than I should but I just think about how lucky we are to work with the people that we
work with and how dedicated they are to doing amazing work for all of our
clients and all of our potential clients and so you know for me this really comes back to looking forward to getting even
better and and sharpening our saws so that we’re we’re meeting who you are today but who you also are 5 years from
now uh that’s really important to us and that’s what I’m really excited about doing and getting sharper on so thanks
thank you Adrian appreciate you helping us bring on such amazing people Adrien is very gifted at that if you haven’t
discerned that already all right now it is game time so we are gonna launch a
poll here let me go ahead and launch this right now um so we will give you a couple of
minutes to to answer these questions the person that that has well I imagine
we’re going to have more than one person that has all the answers but uh but our team will decide a winner um and get a
$50 gift card so if you would go ahead and do that and while we are doing that
oh yes so we have a first second and third place um each question is worth one point so go ahead and in the
meantime we are going to watch a fire and tell Christmas jokes
so I know some of you have some queued up all right Zach start us out Z what
you got all right well uh what did the else uh study in
school the alphabet quite terrible but quite
funny uh another another favorite of mine uh why were Santa’s uh Little
Helper sad because they had low elf esteem
oh and there might be some oh sorry go ahead Lacy oh it’s like one of my favorites um what do you call a snowman
that can walk a snowmobile I just did sucker for dad
jokes d i I don’t know if there’s any pet lovers out there but uh who delivers uh
Christmas presents to cats and dogs Santa
Paw oh nice Santa PA You’ think I’d be faster on these you
think that would already some of them seem so obvious once the answer’s
given uh what’s uh Santa’s favorite type of
yes see what you did there R it yeah he’s got to be a pretty good
rapper like seriously Santa Claus just like premium rapper I like it well the
answers are streaming in nice and there’s definitely not 100%
correct answers but uh most of them are it would be boring if it all easy that’s
right I did I did like this one uh what happened to the man who stole an advent
no behind doors is that what that I don’t know are the little doors in
that oh Tyler I wish there were a grown emoji that would be awesome somebody’s
got a somebody’s got one where where can we find a grown emo a gingerbread man went to the
doctors complaining of a sore knee the the doctor asked him have you tried
why is that one particularly funny that’s terrible oh oh my God and I’m sorry yeah
I was asked to do this part yeah dad jokes do resonate with me I I
am a i a dad so I own them yeah you do gotta love it yeah I think we’re going
to give people a few more a few more seconds here we have about 66% participation that have finished all
eight questions so thank you these I love some of the answers um yeah for those of you
who enjoy the uh the uh fire U log certainly one of the things that uh can
happen to some people and I don’t know definitely sometimes happen to me is that the holiday season gets kind of
zany you know you got relatives and presents and who knows sometimes snow
and wind and compl and sometimes just uh you know taking 30 seconds to stare at
the Flames not you don’t have to do it now but you can uh is is worth it give yourself a break take a deep breath
check out the flames it’s good awesome all right we’re gonna go ahead and end this
here so thank you for all participating um let’s go through the actual answers
what was the name of the machine shop where Pro Shop was built 94% of you
chose correctly it was Pro and see and there is a picture of us looking much much
younger God yeah um 6% of people thought it was Pro Precision or Pro people those
might have been jokes I’m not sure but um good job to 94% of you how was Pro
CNC originally funded only 57% got this correct uh 40 22% said it was car washes
busing and loan from parents but no indeed it was a second mortgage from Kelsey’s older brother Darcy
so internally grateful to him for leveraging his house to help us start our dream and I know many of you have
done similar things so that’s what’s so inspiring about this industry what was
our first CNC machine uh 51% got this correct uh 12 uh
and the others did not so um it was a Hos V 4 but I tell you it was not this
pretty it was a 1997 hosia 4 which was not as fancy is this one but uh we didn’t want to put up
a nasty old picture of a used one which is all we could find online um but it was a hosia 4 and then
we bought a ma a used manual Mill and lathe and 2,000 square feet and had a
few months of rent left over from the mortgage and started knocking on doors as many of you have amazing origin
stories as well all right this one is exciting how many countries does procha
have clients in and only 31% of you guess correctly um but the true answer
is 11 and in fact it will be 12 in just a just a couple of weeks here I know for
sure because we’re adding India onto that list so um the rest get most of you
answered eight which uh was not correct so anyway congratulations to 31% of you
that got that right and then this one was maybe a hard one what are our values
um we got a lot of right answers there was a lot of ones to choose from but uh these are our core values we live by
these every day um and uh and Adrien helps us find people that that continue
to to reinforce how important this is for us and to show up in the world this way so and we want to share those with
you too those values extend right into our interaction with you and how we show
up to to our clients yes what next is
what program did the founders take in college sorry there’s a train going by
um actually only 33% of you got this correct as well most people chose mechanical engineering but indeed it was
the vehicle research institute there’s one of the cars that we built and little known fact uh is that Institute was
started by Kelsey’s Uncle Dr Michael seal who was an incredible man and
changed a lot of lives including ours and and next what type of business
do we get mistaken for the vast majority of you got this correct uh golf shop
often called a pro shop sometimes football as well or Pro Shops and then uh I love this one um 6%
of you probably jokingly thought that my dad was our first customer but no indeed
it was self Marine uh Kudos again to Rich for being that person thank you so
much for your trust all the way back in 2008 um and that is uh that is the poll
so our raffle time is next and do we have a uh oh we can’t export the poll
during the webinar so we will announce it afterwards oh wait no no we can Steve
Jay is the winner so Steve welcome uh
thank you for participating um
yes history awesome J yes all right um
okay that is it thank you and what what time is it 959 can you believe the
timing it’s like we planned it this way on time delivery buddy that’s what we’re working for more on time delivery geez
99% so thank you to the four of you for joining me for this thank you uh all of
you that are on here today um to all of our customers to all of our partners and friends in the industry um just
appreciate you all so much and um yeah happy Holidays happy holidays everyone
happy holid happy holidays we’ll talk to you soon take care take care bye bye bye
